Your transaction has been completed and we are now in receipt of your order details. If you are a PayPal customer a receipt for your purchase will be emailed to you from PayPal and you can also log into your PayPal account at www.paypal.com to view details of this transaction. If you have paid via. a debit or credit card, the transaction details will appear on your next statement.

Your order, which includes the full details of the parts you have purchased, has now been received. All orders are carefully picked and packed and your parts will be dispatched as soon as possible (we try to process orders as quickly as possible, but it can vary depending on demand and the size and complexity of your order, so please allow 2 to 5 days for UK destinations and 5 to 12 days for non-UK destinations). If you hear nothing from us, your order will be processed and dispatched as promptly as possible. We will only contact you if we encounter problems with the order, so please accept this statement as a formal acknowledgement that we are in receipt of your order and processing it for you. 

We appreciate your custom, and we hope you are pleased with the parts when they arrive. We will try our best to ensure that the experience of purchasing from us is enjoyable, so if you are disappointed in any way with any element of our service, please let us know so we can try and correct it. If you feel you need to contact us regarding your order (to specify colour preferences etc.) please email us at info@spareblocks.com quoting the email address you used to make the purchase.

If your spare parts are for a specific model you may want to e-mail us and let us know the set number (this is a 4 digit number that is shown on the front of the box/instruction manual). By doing this, we can double check that the parts we are sending are authentic replacements - the style and design of Lego parts has varied slightly over the years. Additionally, if you have a well-used older vintage set, you may not want brand new shiny parts as these could spoil the look of the model. Likewise, if the model is a very new set you may prefer new, or only slightly worn parts - again, if you provide us with such information or preferences, we can be selective (where stock allows) when picking the order.

As a rule we do not clean used parts, so where stock is limited or the part is inherently vintage, used parts can sometimes benefit from cleaning (especially if they are to be used on a model that has newer appearance). Lego parts can be safely cleaned by placing the parts in automatic washing powder dissolved in warm water (max. 40 degrees Celsius). The parts can be left in the solution until all the dirt and stains are removed (usually 1 to 5 hours, but longer if required) (once clean, thoroughly rinse the parts off under cold water and leave to dry naturally). do not use abrasives on your Lego parts, hot water, toxic or acidic chemicals and never wash parts that have metallic parts unless you are sure they will not rust as a result of the process.

Again, thank you for your custom, and we hope you are pleased with the parts when they arrive. We are here to please, so if there is anything further we can help you with please feel free to email us at info@spareblocks.com